To enhance the interface for Teamwork Desk's hybrid-mobile app. The focus was to improve the usability and accessibility of the tickets page within the app and focus on the needs of mobile users.
During my internship at Teamwork, I collaborated with the Desk (help desk) mobile team to enhance the UX and UI of our hybrid mobile app. My primary area of focus was the tickets section, where I concentrated on refining the rich text editor and optimizing the scrolling tab bar. My primary objective was to create a more user-friendly interface that reduces visual complexity, enhances touch targets, and maximizes screen space for improved usability.
- data analysis using Pendo
- compile findings and analyse using Miro boards
Competitor Analysis and Market research
- research what competitors were doing and learning from
- sketch loose wire frames
- Figma wire frames
- Present to team & get feedback
- Figma mock ups
- Present to team & get feedback
- Decide on best solution
- Create Figma prototypes
- Present to team/ designers/ developers
- Get feedback and further develop
- Create test plan
- Test prototype with users, using Usability hub survey and/or 1 to 1's
- Analyse findings to make decisions
- Send for development or make changes according to feedback
